Privacy Policy
Last updated: 7 September 2026
This Privacy Policy explains how your personal information is collected and used when you order from the Restaurant through this online ordering website (the “Store”). We handle your information in line with the Protection of Personal Information Act, 2013 (“POPIA”).
In POPIA terms, the Restaurant is the responsible party for your personal information. OrderKit provides the ordering technology and acts as an operator, processing information on the Restaurant’s behalf and under its instructions.
1. Information we collect
We collect only what we need to take and fulfil your order:
| Category | Examples |
|---|---|
| Contact details | Your name and mobile phone number |
| Order details | Items ordered, delivery or collection choice, delivery address, notes, and order total |
| Payment status | Whether an order was paid and the payment reference — your full card number is handled by the payment provider, not by us |
| Messages | Messages you send us through chat or WhatsApp about your order |
| Technical data | Basic device and usage information needed to run the Store securely (for example, error logs) |
2. How we use your information
- To take, prepare, and deliver or hand over your order;
- To contact you about your order (for example order confirmations and delivery updates by WhatsApp, SMS or email);
- To process payment through our payment provider;
- To handle refunds, queries and complaints;
- To keep the Store secure and working, and to comply with our legal obligations.
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
3. Who we share it with
We share your information only with the parties needed to complete your order:
- Delivery drivers — your name, address and phone number, so your order can be delivered;
- Payment provider (Yoco) — to process your card payment securely;
- Messaging providers — for example WhatsApp (Meta) or an SMS provider, to send you order updates;
- OrderKit — as the operator that hosts and runs the Store on the Restaurant’s behalf, together with its infrastructure providers;
- Authorities — where we are required to by law.
These parties may only use your information for the purpose we share it, and operators are required to keep it secure.
4. WhatsApp and messaging
If you order or chat with us over WhatsApp, your messages and phone number are processed to respond to you and to send order-related updates. WhatsApp messaging is provided by Meta under its own terms and privacy policy.
5. How long we keep it
We keep your order information for as long as needed to fulfil the order and to meet legal, accounting and tax requirements, after which it is deleted or anonymised. Error and security logs are kept only for a short period needed to keep the Store running reliably.
6. How we protect it
We use reasonable technical and organisational measures to protect your personal information, including encrypted connections and restricted access. Card details are handled directly by the payment provider and are never stored by the Restaurant or OrderKit.
7. Your rights under POPIA
You have the right to:
- ask what personal information we hold about you and request access to it;
- ask us to correct or update information that is wrong or incomplete;
- ask us to delete information we no longer need to keep;
- object to certain processing of your information;
- complain to the Information Regulator.
To exercise any of these rights, contact the Restaurant using the details on the Store or your order confirmation.
8. Cookies and local storage
The Store uses your browser’s local storage for essential functions only — for example remembering your basket and your light/dark theme choice. It does not use advertising or tracking cookies.
9. Children
The Store is intended for use by adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always the one published on the Store. Please check this page for the latest version.
11. Contact and complaints
For any privacy question or request, contact the Restaurant using the contact details on the Store or your order confirmation. If you are not satisfied, you may contact the Information Regulator of South Africa:
Information Regulator (South Africa) — inforegulator.org.za, email [email protected] / [email protected].