Terms of Service

Last updated: 7 September 2026

These Terms of Service (“Terms”) govern your use of the online ordering website (the “Store”) operated by the Restaurant (“we”, “us”, the “Restaurant”). The ordering technology behind the Store is provided by OrderKit, but your order and the food you receive are supplied by the Restaurant. By placing an order you agree to these Terms.

1. Who we are

The Store is an online ordering service that lets you order food from the Restaurant for delivery or collection. The Restaurant is the seller and merchant of record for every order. OrderKit provides the software platform that powers the Store; OrderKit is not the seller of the food and is not a party to the sale between you and the Restaurant.

2. Acceptance and eligibility

By accessing the Store or placing an order you confirm that you are at least 18 years old, or that you have the permission of a parent or guardian, and that the information you provide is accurate. If you do not agree to these Terms, please do not use the Store.

3. Placing an order

When you place an order you make an offer to buy the selected items at the prices shown. Your order is only accepted once the Restaurant confirms it. The Restaurant may decline or cancel an order — for example if an item is unavailable, the delivery address falls outside the delivery area, the kitchen is closed, or the order cannot be prepared — in which case any amount you have paid for that order will be refunded.

4. Prices, fees and payment

Prices are shown in South African Rand and, where applicable, include Value-Added Tax (VAT). Your order total may include a delivery fee, a small service fee, and an optional tip, each shown to you before you confirm. The total payable is the amount displayed at checkout.

Card payments are processed by our third-party payment provider (Yoco). Your full card details are entered directly with the payment provider and are not seen or stored by the Restaurant or by OrderKit. Where the Restaurant offers payment on collection, you may choose to pay when you collect your order instead.

5. Delivery and collection

Delivery is available only within the areas the Restaurant serves, and collection is available from the branch you select. Estimated preparation and delivery times are indications only and are not guaranteed. You are responsible for providing an accurate delivery address and a contactable phone number, and for being available to receive your order. If a delivery cannot be completed because you cannot be reached or the address is incorrect, the Restaurant may not be able to offer a refund.

6. Cancellations and refunds

Because meals are prepared fresh to order, an order generally cannot be cancelled once the Restaurant has started preparing it. Under the Consumer Protection Act, the right to cancel certain distance sales does not apply to perishable foodstuffs and prepared food.

Refunds are handled directly by the Restaurant, not through the Store. If something is wrong with your order — for example an item is missing, incorrect, or not of acceptable quality — contact the Restaurant as soon as possible using the contact details on the Store or your order confirmation. The Restaurant will assess your request and, where a refund is due, arrange it with you directly. OrderKit does not process refunds and is not responsible for refund decisions.

7. Your responsibilities

You agree to use the Store lawfully, to provide accurate information, and not to misuse or attempt to interfere with the Store. Where age-restricted items (such as alcohol, if offered) are ordered, you confirm you are of legal age and valid proof of age may be required on delivery or collection.

8. Availability and errors

We try to keep menu items, prices and availability accurate, but errors can occur. If an item is listed at an incorrect price or is unavailable, the Restaurant may correct the price or decline that part of the order and will let you know. The Store may occasionally be unavailable for maintenance or reasons beyond our control.

9. Liability

Nothing in these Terms limits any rights you have under the Consumer Protection Act or other South African law that cannot lawfully be excluded. Subject to that, and to the maximum extent permitted by law, neither the Restaurant nor OrderKit is liable for indirect or consequential loss arising from your use of the Store. The Restaurant remains responsible for the food it supplies to you.

10. Intellectual property

The Store, its design and its software are owned by OrderKit and its licensors; the Restaurant’s name, logo and menu content belong to the Restaurant. You may not copy, reproduce or reuse them without permission.

11. Privacy

Your personal information is handled in line with our Privacy Policy. Please read it to understand what we collect and how it is used.

12. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any dispute is subject to the jurisdiction of the South African courts.

13. Changes to these Terms

We may update these Terms from time to time. The version published on the Store at the time you place an order applies to that order. Please check this page for the latest version.

14. Contact

For anything about your order — including refunds, missing items or complaints — please contact the Restaurant directly using the contact details shown on the Store or on your order confirmation.